Wouldn’t it be nice if we didn’t have to perform routine, tedious tasks over and over again? Things like invoicing, social media analytics and expenses all eat away at our time, preventing us from performing meaningful work that makes a difference. In fact, research shows that, on average, employees waste almost one month each year performing menial or repetitive tasks at work.
The good news is that it doesn’t have to be this way. With business process automation (BPA), small businesses can easily and simply automate repetitive tasks, freeing up their employees to perform more strategic, creative work.
You might think that investing in BPA is something only big companies get to do. Doesn’t it take a lot of time, money and expertise? Well, while some elements of BPA are rather difficult to implement, there are actually a lot of processes that small businesses can automate rather easily. Moreover, doing so can actually save money, rather than costing a fortune!
To help you decide if BPA is right for your organization, below, we’ll look at how BPA works, the best use cases for SMBs and how to get started on your automation journey!
Note, too, that automation isn’t something to be feared. Many businesses worry that automation will take away their people's jobs. This definitely isn’t the case! Automation is there to help people work more effectively, not to stop them working at all.
BPA uses the art of automation technologies to take on repetitive tasks that a human would otherwise manually perform. BPA can perform these tasks automatically and quickly with great levels of accuracy. Some common businesses processes that organizations automate include:
Note, this list is far from exhaustive! It’s just to help you get an initial idea of how BPA could work for you. It’s important to note, too, that BPA doesn’t tend to be an end-to-end solution. For example, looking at online customer chats, companies often use BPA to help filter a customer’s initial query, before then handing the customer over to a real person in the right department.
BPA can help your business to unlock a range of amazing benefits, including:
Hopefully by now, you’re keen to get started with BPA! That just leaves one question: how to do it! In truth, we advise organizations to take a phased approach to adopting BPA. Too much change at once can overwhelm employees. It’s best to take it one step at a time.
We recommend starting by looking at the manual tasks that your people often perform, and then make a gradual plan to transform these with BPA. Often, we help organizations with the following use cases.